Step 1: Make Sure You Can Connect to MobileMailFirst, connect to MobileMail on your device to make sure you have an account and that your user name and password work. Go to http://mobilemail.secureserver.net, and log in.
If you can't log in, double-check that your email account is set up and you have the correct email address and password. You might need to contact the system administrator who set up your account.
Step 2: Double-Check Your SettingsTyping on an Android device can be tricky; it's easy to mistype a letter or two. Double-check that you're using the correct incoming and outgoing servers (host names), email address, and password to connect to your email account.
Step 3: Try Different SMTP PortsTypically, port 80 works well on Android devices, but sometimes ISPs or network providers block specific ports for security reasons. If port 80 doesn't work, you can try some alternate ports.
NOTE: The steps to change SMTP ports on your Android device might be a little different depending on your make/model and your network provider. However, all the information you need is in these steps.
To Change Your Android SMTP Port Settings
- Open the Email application.
- Press Menu and tap Accounts.
- Tap and hold your finger over the account you want to fix.
- A pop-up menu displays. Tap Account Settings.
- Tap Outgoing settings.
- Try using port 3535. Tap Next to see if it will work.
- If that doesn't work, repeat steps 1-5, select SSL for the Security type and try port 465.
- Tap Next to see if it will work.